Common Questions

General Questions

We provide a range of treatments, including facials, laser hair removal, body contouring, massages, and specialized skincare therapies.
You can book an appointment online, via phone, or by visiting our spa in person.
Yes, we tailor every treatment to your individual skin type, concerns, and goals for the best results.
We use high-quality, professional-grade products specifically designed for effective and safe results.
Yes, many of our treatments are designed for all skin types, including sensitive skin. Please inform us about any allergies or sensitivities during your consultation.
Most of our treatments are non-invasive and require minimal to no downtime. We’ll provide specific aftercare instructions based on the treatment.
Some treatments may require a consultation to assess your needs and ensure the treatment is right for you.

Policies and Payments

We accept all major credit cards, cash, and electronic payments. Gift cards and loyalty program discounts can also be applied.
Deposit may be required to secure your appointment, especially for lengthy treatments or packages.
We kindly request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may result in a fee.
Deposits are typically non-refundable for late cancellations or no-shows. Please contact us for exceptions.
Gratuities are not included in the treatment price but are always appreciated.
Your satisfaction is our priority. If you’re not fully satisfied, please let us know, and we’ll work to address your concerns.

Before Your Visit

Avoid exfoliating, using retinol, or applying harsh skincare products 48 hours before your appointment.
Shave the treatment area 24 hours before your session and avoid waxing or plucking for at least four weeks beforehand.
It’s best to eat a light meal an hour or two before your massage. Avoid heavy meals, as they might make you feel uncomfortable during your session.
Wear loose, comfortable clothing, and don’t worry about undressing—we provide disposable undergarments and ensure proper draping for your comfort.
If you’re coming for a facial or laser treatment, it’s best to arrive with clean skin. Otherwise, we can assist with makeup removal before your session.
Yes, many of our treatments are safe for pregnancy. Let us know so we can recommend the best options for you.
Please call us if you’re running late. We’ll do our best to accommodate you, but your session may need to be shortened to stay on schedule.
We kindly ask that you only bring guests if they also have an appointment, as our space is designed for relaxation.

After Your Visit

Avoid sun exposure, heavy makeup, and harsh products for 24–48 hours. Keep your skin hydrated and follow the aftercare instructions provided by your therapist.
Avoid hot showers, direct sunlight, and intense physical activity for 24–48 hours. Apply a soothing moisturizer and use sunscreen on treated areas.
Drink plenty of water to help flush out toxins and avoid strenuous physical activity for the rest of the day.
For most treatments like facials and massages, it’s best to wait at least 24 hours. After laser hair removal, avoid sweating to prevent irritation in the treated area.
Slight redness or sensitivity is normal after some treatments. If you have concerns, please contact us immediately for guidance.
Some treatments offer visible results right away, while others may require a series of sessions to achieve optimal outcomes.
Follow the personalized aftercare instructions provided and schedule regular maintenance sessions. Pairing treatments with a consistent home skincare routine can also enhance results.
This depends on the treatment. Facials and massages can often be scheduled weekly or monthly, while laser hair removal sessions typically require a 4–6 week interval.